Operations Apprentice with Enstar

As an apprentice, you will work with the Operations team delivering operational services, support and controls. The department is at a pivotal point in its strategy where we are looking to adapt and leverage technology, data and analytics to optimise processes and drive innovation and continuous improvement.

During your programme you will have the opportunity to spend a couple of months working with the Claims team to develop your knowledge of the function and how Operations and Claims work together. Claims is one of the key functions that Operations interacts with and therefore it is important for you to understand the different technical claims lines of business that we serve.

During the programme, you will:

• Undertake the responsibilities that sit within Operations and gain an understanding of how they support the Claims function and the wider business, including but not limited to;-


• Have a working knowledge of the systems used in the London Insurance market and the internal Claims Management systems used within Enstar and their purpose.


• Understand the lifecycle of a claim and the involvement of Operations from notification through to payment and processing, performing activity to aid understanding.


• Join in the discovery of new innovative tools that will assist the department with efficiencies in processes.


• Assist with the analysis and reporting of Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) ensuring that the claims team are adhering.


• Spend placements with the various areas within the Operations teams - In-house broker, Credit control, Lloyds syndicate and Company market teams.


• Attendance at various meetings providing exposure to committees and projects across the business.


• Oversight of both Operational and ICOFR Controls and an understanding of their importance.


• Handle claims manged within the Operations team which fall within 'Segmentation' rules.


• Perform Quality Control checks across the various Enstar entities, analysing Claims movements for accuracy.


• Understand the role of external Audit and the annual audit cycle, participating in process walkthroughs and gathering of evidence.


• Obtain a basic working knowledge of insurance contracts and processes.
  
  We welcome applications from candidates from all backgrounds, although good numeracy and analytical skills would be an advantage. We want to hear from ambitious, passionate individuals who are keen to pursue their first steps on a career in the insurance industry, but most of all we want to hear from you if you're...


• Curious


• Enjoy working in a team


• An innovative thinker


• Keen to grow and develop
  
  Enstar Group

Guildford

Are you considering a career in the insurance industry and want to learn from some of the most experienced insurance professionals in the world? Enstar is a leading global insurance group that delivers innovative insurance solutions through our network of group companies, and this apprenticeship could offer you the perfect place to kick-start your career. Celebrating 30 years of growth and success in 2023, we leverage our expertise in claims management, risk analysis, and investment to generate value. Across the globe, our more than 800 employees are given equal opportunities to make an impactful change within our business.

Why you should join us

In 2023, Enstar was recognised as a great place to work for the second year running by People Insight with an employment survey engagement score of 88%. We strive to be recognised as an employer of choice, one that draws strength, opportunities, and financial growth from the diversity of our workforce. We are committed to fostering a culture that:

• Treats all employees fairly and with respect


• Promotes inclusivity and diversity


• Provides equal opportunities for professional development and merit-based advancement.


About the Programme

Our Apprenticeship is a four 4-year programme that supports you to achieve an industry recognised Chartered Insurance Institute (CII) qualification. During your first 2 years on the programme, you will complete the Level 3 Financial Services Administrator Apprenticeship, before progressing on to a Level 4 apprenticeship in years 3 and 4.

Through a structured on-the-job development programme, you will get the opportunity to put your learning into practice. We will offer workshops to develop the skills you need to set you up for career success and business seminars and short placements to broaden your industry and business knowledge. There will also be the opportunity to network with others on the programme and senior colleagues through project work and events. You will also be supported by your mentor and manager.

#DefineYourFuture with Enstar

Enstar is a global company with a diverse employee and customer base. Recognising diversity of thought and inclusion as a key driver to our success, we are working toward widening the participation of disadvantaged and under-represented groups in the insurance community.

Even if your background or experience doesn't necessarily steer you towards a career in financial services or insurance, don't let that determine your future.