Operations Team Leader - Logistics, Courier & Transport

£35000

National Sameday, Luton

Posted 2 weeks ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c36e4eaf130d4a45bda507d7b7a03c20

Lead and manage our Next Day operations - scheduling staff, optimising delivery routes, dispatching drivers and overseeing the loading unloading of items.

Respond to customer enquiries and complaints in a professional and timely manner, ensuring a positive customer experience.

Ensure that all day-to-day deliveries and collections of our customers are completed within the agreed timescales.

Monitoring delivery of jobs making sure all collection and delivery confirmations are provided on our in-house platform in line with KPIs.

Ensure effective communication across the shifts so all areas of the operation are aware of the transport and resource plans.

Identify and improve processes and make them more efficient, cost-effective, and compliant with safety regulations.

Maintain excellent working relationships with all sites, management, suppliers, and customers.

A strong personality with the ability to effectively manage drivers, push for operational excellence, whilst playing your part to transform our operations systems and procedures. Previous experience in a depot or courier operation with the ability to oversee all aspects of day-to-day operations, ensuring timely deliveries is essential., Minimum 2 years of experience in a supervisory or management role within the courier, logistics, or transportation industry.

Strong understanding of logistics principles, route optimization, dispatch procedures, and courier/logistic software

Ability to prioritize, manage multiple tasks simultaneously, and thrive in a fast-paced environment.

Proficient in Microsoft Office Suite, logistics software, and data analysis tools (e.g. excel spreadsheets).

Be able to provide 5 year reference history (employment/education/benefit claim/character)