People Services Analyst, Workday Support, Data & Compliance

We are looking for a People Services Analyst to join our Workday Support, Data & Compliance team. Reporting directly to the Associate Manager, you will work with our Workday Support, Data & Compliance team to help provide systems and operations support for our employees and PE partners. You will also work with our team to help ensure our operational processes, employee support, systems support, and data management processes are streamlined and efficient. Ideally, you will have experience working with and supporting a global PE team and will be as passionate as we are about process improvement and systems!,

• Manage a high-volume of Workday transactions, providing support and troubleshooting.


• Support Managers, People Partners and other COEs with requests.


• Look into processes to identify ways in which these can be streamlined through our systems.


• Support Payroll processes for new starters and leavers.


• Meet compliance requirements and manage various PE-related administrative tasks to support the Workday Support, Data & Compliance team, as required.


• Process a high volume of tickets within the ServiceNow ticketing system to help with employee queries, ensuring these are closed within set SLAs.


• Develop knowledge of SOX and Global Audit requirements, providing Global Audit samples as required and completing Payroll Audits.


• Support M&A integrations.


• Map out and redesign processes to help our organization scale.


• Complete any other tasks as required.
  
  Love working in a collaborative team.


• Are high energy, self-motivated team players with outstanding organizational talents who are driven, results-focused, and have a whatever it takes attitude.


• Are comfortable working with changing priorities and are able to work independently.


• Are friendly and positive, with the ability to quickly respond and manage multiple requests at one time.


• Enjoy looking at processes and identifying ways in which we can enhance and streamline them.


• Have the capability to problem solve and think critically through special situations and employee queries.


• Have high attention to detail.


• Have general knowledge of PE Practices.


• Understand and exhibit "customer-first" thinking and design.


• Demonstrate curiosity and are not afraid to question the status quo!, 3+ years working in an Operations or HR Generalist role.


• PE data, systems and process knowledge.


• Be well versed in Google Drive and Microsoft Office - possess strong Excel, Word, PowerPoint and SharePoint skills.


• Knowledge and experience with end-to-end hiring, systems onboarding, and exit procedures at an organization of scale (5K+ employees).


• A love for systems and a curiosity to identify ways to make processes simpler.


• Experience of ServiceNow/ticketing systems to assist with employee queries.


• Effective time management skills and the ability to work to regular fixed deadlines.


• Accomplished written and verbal communications experience.


• Workday experience is highly desirable.


• Experience with M&A integrations is a plus.
  
  Most companies call it HR, but at Electronic Arts, we made the deliberate decision to brand our organization People Experience (PE). PE is not just a play on words: it's a team of cultural stewards who carefully create programs and talent strategies that directly impact our teams' experience, for the better. We enable our People to achieve the most meaningful work of their careers.


The People Services team's vision is to power an extraordinary candidate and employee experience that energizes EA's talent through strategic programs and operational excellence. The team designs and deploys critical HR infrastructure support, and creates shared operational support for PE teams in service to scaling. This team manages all high-visibility projects for the People Experience function and executes core talent programs. Come work with a team dedicated to fostering diversity, inclusion, talent fluidity and a culture where people can do their best work., We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.