Resources Compliance Liaison Officer

The Regulatory Services Team is responsible for delivering a wide variety of statutory functions examples of which include, pest control services, the assessment of air quality air, port health border controls and sampling, health and safety, food hygiene and standards, animal welfare, environmental health, product safety and licensing.

The purpose of this role is to provide administrative support to all compliance teams within the service and to be the first point of contact for all customers (whether in person, over the phone or in writing). Customers could be registering complaints for investigation, applying for licenses or services, registering business activities etc. You will also manage correspondence - collecting, sorting, and distributing incoming mail and deliveries, including phone calls, emails and sending letters in respect to enquiries / complaints / shipments. You will be processing and providing accurate information to customers, ensuring that enquires are handled following detailed department process and are delivered in line with legislative requirements. You will take responsibility for resolving customer queries and ensuring that relevant action is taken for service requests and where appropriate to track, progress and pursue matters on the customers behalf/behalf of the service. You will engage
with service experts and outside agencies in respect ascertaining/understanding or seeking guidance in respect to legislative matters. In addition, you will ensure that service fees and charges are appropriately received and processed accurately maintaining records, performing data entry, and obtaining statistical service demand information.

With excellent communication skill and a high degree of accuracy and attention to detail you will have an aptitude for being decisive, making decisions and using your discretion. You will have an operational understanding of several key Regulatory and Licensing Service functions and a knowledge of the administrative functions likely to be undertaken in a Regulatory Service and Licensing authority enforcement team. With previous experience in an administrative role, you will have a good knowledge of computer software packages and be able to use inhouse finance systems to enable you to raise invoices, process payments of bills etc.

At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city, but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to multi-million-pound projects, our residents are at the heart of everything we do.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.


• A fantastic pension which allows you the opportunity to pay in more for that greater return.


• Flexible working hours.


• Access to a wide range of training and development opportunities including apprenticeships.


• Extensive wellbeing support through the Employee Assistance Programme


• Discount on travel, travel loans and the bike loan scheme.


• Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.


Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council