Retail Supervisor

Portsmouth Students' Union Trading Company Ltd (PSUT) is the social enterprise business arm for the University of Portsmouth Students' Union. We are a flexible and responsive function that delivers class leading customer service to our students and partners. We seek to enhance the experience of our students in a variety of ways that will engage with our diverse student community both on campus and at distance, whilst contributing financially to the wider organisation by meeting sales targets and KPIs. Revenue generation is vital to supporting the Students' Unions Strategy and continuous improvement approach through challenging times but times also full of opportunity.

We are looking to recruit a motivated and professional individual who is passionate about developing and delivering an excellent student centred service.

• Experience in stock and financial control within the retail premises.


• Live and breathe class leading service standards in customer care delivering this throughout our retail, reception and partnership offerings.


• High standards of customer care and adhere to the Union's policies and procedures


• Outstanding approach to customer service and partner working


• Excellent communication and organisation skills, ideally a background in retail or sales


• Good understanding of risk management and the skills and ability to handle competing priorities in a fast paced environment.
  
  The University of Portsmouth Students' Union (The Union or UPSU for short) is a forward thinking, friendly organisation with a vision of "delivering a positive impact with every Portsmouth student". As a charity led by its values and guided by its members, we offer a wide range of services and activities to support and enrich the lives of our students. UPSU employs approximately 30 career staff, a further 100 student staff and we work with over 1500 registered student volunteers and over 120 student groups.
  
  Strong team mentality, supportive and sociable workplace


• Regular training opportunities and team development days


• 38 days holiday (30 days annual leave + 8 bank holidays) and additional Christmas leave


• Flexible working (flexitime, career break, paid time off for volunteering)


• 35 hour week


• Enhanced sick pay, maternity, paternity or adoption leave


• Access to University staff benefits: discounted gym membership, free library membership, bike safe


• Employee Assistance Programme