Senior IT Support Engineer
Fairfield School of Business
Senior IT Support Engineer
Salary Not Specified
Fairfield School of Business, Croydon
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b4cd9e10d4134caf84c25fb020d0ec13
Full Job Description
- Provide comprehensive technical support to students, faculty, and staff, addressing escalated issues from the 1st line support team.
- Diagnose and resolve complex hardware, software, and network problems, ensuring minimal disruption to academic activities.
- Collaborate with IT teams to implement and maintain IT infrastructure, including servers, networks, and security systems, to meet the evolving needs of the institution.
- Manage and prioritize service requests and incidents using IT service management tools, ensuring timely resolution and documentation of all IT support activities.
- Offer training and guidance to junior IT support staff and end-users on IT systems and best practices.
- Stay informed about emerging trends and advancements in IT, attending training sessions and professional development opportunities to enhance skills and knowledge.
Bachelor's degree in Information Technology, Computer Science, or related field. - Proven experience in providing 2nd and 3rd line IT support in an educational or similar complex environment.
- Strong knowledge of Microsoft Windows and Office 365, as well as experience with Active Directory, networking protocols, and server administration.
- Excellent problem-solving skills and ability to work well under pressure in a fast-paced environment.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and provide exceptional customer service.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Systems Engineer) are highly desirable.
Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities.
Our focus is to offer an open and inclusive learning and teaching environment for both students and staff. We are also committed to providing access to higher education to those who may not have formal qualifications, financial means or can commit to the schedule of a mainstream university.