Service adminstrator

We are looking for a service administrator to look after a small team of renewable engineers who carry out repairs and maintenance to ground source and air source heat pumps

The role

Manage calls from new or existing customers

Create job sheets and book in required works

Liase with the customer

Process job sheets

Build quotations for remedial work

Complete all paperwork and keep maintenance records updated

Purchase materials as required

Ensure the team of engineers are productive as possible

Organise accommodation where necessary

40 hours per week Monday to Friday

Good administration and communication skills

Experience in customer care

Organisational skills

You will have the ability to work on your own whilst also being part of a team

JTR was founded in 1998 and over the years have become highly respected in the industry, we have grown from a team of one to a team of thirty-six

Initially the business focused solely on refrigeration but now supplies a range of services including installation and maintenance of Commercial refrigeration, Electrical services and Heat-pump installation, maintenance and repairs

We strive to offer an excellent level of service at a fair price and the business has grown through personal recommendation rather than active selling. We now have a core of long established and repeat customers

Our heat-pump division continues to grow with the push for reduced carbon emissions and we are regional service partners for Daikin, Mitsubishi, Nibe and Samsung.

We have an exciting opportunity for somebody to join our busy renewables service department based in Exeter. The position suits somebody with experience in a busy reactive office.