Service Advisor Apprenticeship - Porsche Service Centre Brooklands BROOKLANDS AUTOMOTIVE LIMITED
BROOKLANDS AUTOMOTIVE LIMITED
Service Advisor Apprenticeship - Porsche Service Centre Brooklands BROOKLANDS AUTOMOTIVE LIMITED
£13312
BROOKLANDS AUTOMOTIVE LIMITED, Byfleet, Surrey
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: eac89f4d23f54021a47bde152df47f68
Full Job Description
- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
- Working week
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
The training you will be getting
Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment., The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner., Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Patience, GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
Porsche Service Centre Brooklands is unique among Porsche Centres in the UK. As the only dedicated Porsche Service Centre in the UK network, we offer an unrivalled resource for comprehensive Porsche Owner Services and Porsche Approved Pre-Owned vehicles. What makes Porsche Service Centre Brooklands exceptionally skilled is over 30 years experience buying, selling, repairing and restoring Porsche cars. What makes us special is that our people live and breathe Porsche. Located in Byfleet, Surrey, Porsche Service Centre Brooklands offers the very best Porsche experience and expertise. We would be delighted to welcome you to our Centre to find out for yourself, but in the meantime, why not take a virtual tour.
£13,312.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30am and ending at 5:30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers., You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)