Service Delivery Manager

Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented Service Delivery Manager to join our team and drive success in service operations.,

• Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.


• Managing service delivery in our area to ensure top-notch performance.


• Nurturing and enhancing customer relationships to foster long-term loyalty.


• Upholding stringent health and safety standards across the department and workshop.


• Ensuring meticulous maintenance of our CRM system for streamlined operations.


• Handling customer complaints promptly and ensuring expectations are not just met but exceeded.


• Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.


• Taking charge of hiring, training, and developing both new and existing staff members.
  
  Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.


• Proven track record of overseeing various functions within a site and managing staff across different roles.


• Experience with OEMs would be advantageous.


• Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.


• Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.
  
  We are Services, Machinery and Trucks (SM) GB and are an internationally recognised market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team!
  
  This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.