Service Maintenance Engineer

Install, maintain, and repair complex machinery and equipment at customer sites
Conduct regular inspections and preventive maintenance on equipment to ensure optimal performance
Diagnose and troubleshoot technical issues, providing timely and effective solutions
Collaborate with customers to understand their needs and provide technical support and guidance
Train customers on the proper operation and maintenance of equipment
Document all service activities, including repairs, replacements, and customer interactions
Stay up-to-date with industry trends and advancements in technology

• Service, repair and maintain plant equipment to the manufactures specifications and to ensure machine reliability and safety.


• Have a keen eye for detail, reporting machine defects and upselling the services provided wherever possible.


• Successfully diagnose and rectify electrical, hydraulic, powertrain and various other faults prior to initiating and completing a repair.


• Operate JCB's 'Service Master' diagnostic software via a laptop computer (training will be given)


• Complete a detailed report of work completed along with supporting photographs and all allocated times via in house Service Manager personal tablet system.


• Complete risk assessments in line with company health and safety policy and ensure safe working practices are in place at all times.


• Accurately ordering parts with the parts department


• Working closely with the service department and management team


• Any other duties as deemed necessary to fulfil the role
  
  For a Service Maintenance engineer role, we are looking for NVQ Level 2 preferably and Plant experience OR if no NVQ, these engineers must have good/excellent knowledge, experience and professionalism in Plant maintenance and servicing. Candidates that do not fall into this criteria need not apply., Strong technical knowledge in electrical, mechanical, or related fields

Proficient in reading and interpreting technical manuals and schematics
Excellent problem-solving skills with the ability to think analytically
Effective communication skills to interact with customers and team members
Ability to work independently and manage time efficiently
Willingness to travel to customer sites as required

• Relevant experience and qualifications e.g. City and Guild, NVQ Level 3 qualifications or equivalent to or greater than


• Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment


• Good IT Skills


• Experience - knowledge and experience of a variety of machinery ideally in the construction or agricultural industry.


• Relationship Builder - Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience.


• Communication - Ability to deliver appropriate communication both internally and externally to allow planning and continued work to be effectively completed.


• Time Management - Ability to set timescales to own tasks to enable completion of duties and to ensure all tasks are carried out with a level of urgency and within a timely manner, whilst not compromising safety.


• Presentation - Present a professional image at all times.


• Must carry a full driving licence as well have the ability to operate machinery on site for testing purposes (training can be given to the right candidate), Field Engineer: 1 year (preferred)


• plant: 1 year (preferred)


• engineer: 1 year (preferred)


Licence/Certification:

• NVQ level 3 in Plant/Mechanical engineering (preferred)


• NVQ level 2 in Plant/Mechanical engineering (preferred)


• Driving Licence (preferred)
  
  Pulled from the full job description


• Additional leave


• Company car


• Company pension


• Employee assistance programme


• Life insurance


• Private medical insurance, Competitive Salary


• Overtime Tool Allowance


• Life Assurance 3x basic salary


• Employee Assistance Programme (EAP) to include: Legal, Mental Health and Medical Support which is accessible through a personalised app


• Health Cash Plan to support you with costs of healthcare


• Occupational Health Provision to support your health and wellbeing


• 23 days holiday + Bank Holidays


• Flexible Additional Holiday


• Company Pension Scheme


For more details or to apply call us on !!

Job Types: Full-time, Permanent

Pay: £15.00-£17.00 per hour

Benefits:

• Additional leave


• Company car


• Company pension


• Life insurance


• Private medical insurance


Schedule:

• Monday to Friday