Service Manager / Product Support Manager

Service Manager/ Product Support Manager required to work for a specialist manufacturing and installation organisation based in Woking. We are looking for an experience team leader/ Manager who has a proven history of managing people, not just within the facility but out in the field doing on site repairs and installations. This role is ideal for a detail orientated person who enjoys planning workload, building a relationship with the team and also customers.
Your role will be Managing the day-to-day activities of the team to ensure that planned work is carried out effectively. This will include: planning, managing and delegating projects/appointments for the Product Support Engineers, monitoring each project's progress, supporting the Product Support Co-ordinator with her workload and liaising across the team regularly. You will also hold responsibility for managing, maintaining and increasing the number of service contracts with our customers and companies that may not be a customer.
You will be a key component for the business involved in the set up, planning and installation of products on site at customer premises, following this you will then be key to the aftersales process, working with and looking after the customers in terms of spares and repairs and future business.
Day to day you will be involved not only as part of the leadership team but also as an engineering/ technical specialist within the business, you will consult on projects with other departments, do risk assessments for engineers attending site, work with design and purchasing of parts and equipment.
Core areas for this role:
+ Product Support (spares and repairs)
+ Installations
+ Service Contracts
+ Team Management, + Managing a team of 3 onsite installers/engineers plus 1 Admin
+ Managing all after sales processes - repairs, mods, installs etc
+ Purchasing, job chasing, costing etc are part of this
Install pre site visits & install site visits required
Involvement in install occasionally required
Service contract generation and management
+ Responsible for managing the supply of spares and or repairs for the products.
+ Identifying spare parts, checking and resolving any obsolescence issues with Design Team to obtain drawings for spare parts, preparing costed quotes with achievable delivery times, raising purchase orders with approved suppliers and raising manufacturing orders for required parts.
+ Providing the necessary training and support to each team member as and when they need it to ensure they are capable of doing their work, and feel supported and inspired at all times. This should include carrying out training reviews.
+ Managing the fleet of service engineer vehicles including maintenance and that they carry the correct equipment. These vehicles represent the company and therefore regular inspections should be carried out to ensure they are clean, tidy and being looked after.
+ Providing technical support to colleagues and customers when required.
+ Managing customer complaints or concerns quickly and professionally and resolving to the customer's satisfaction.

+ Currently this person will manage 4 people, management experience is important
+ Engineering or manufacturing experience would be good so they can understand the process
+ Quality Focussed
+ Engineering qualifications