Social Media Manager

We are looking for someone with at least 5 years of experience as a Social Media Manager / Account Manager - this role will ensure that we deliver the service agreed to our clients, manage client relationships and work very closely with the Head of Social Media to ensure that their time is free to generate new business.

You will be managing a team of staff, currently at 5 but rapidly expanding.

What you will be doing

Client Relationship Management: Maintain and enhance relationships with clients to ensure exceptional service and achieve 100% client retention. Act as the primary point of contact for client communications and inquiries.

Client Onboarding: Collaborate with the Head of Social Media in the onboarding process for all new clients, ensuring a smooth and efficient transition into the service.

Service Delivery Management: Work closely with the Head of Social Media to understand new business packages and strategies, and be responsible for the execution and delivery of agreed services to clients.

Performance Reviews: Conduct regular client reviews to discuss and evaluate the performance of social media campaigns, providing insights and strategies for improvement.

Customer Query Handling: Address inbound customer queries related to all aspects of the service, ensuring timely and effective resolution of issues.

Content Creation and Management: Coordinate with internal and offshore teams to create and deliver high-quality content tailored to the needs of clients. Be directly involved in creating content for key clients, ensuring alignment with their brand and communication strategy.

Mentoring and Training: Mentor and train Junior Social Media Executives, fostering their professional growth and enhancing their skills in social media management.

Collaboration and Teamwork: Work collaboratively with various teams within the organisation to ensure cohesive efforts in content creation, campaign execution, and client service.

Strategy Development: Assist in developing social media strategies that align with client objectives and market trends, contributing to the overall success of the campaigns.

Reporting and Analysis: Prepare and present detailed reports on campaign performance, insights, and recommendations to clients and internal stakeholders.

• Proven experience in managing a team of social media specialists, including setting goals, providing feedback, and harnessing a collaborative work environment.


• Minimum of 5 years of current experience managing Social Media accounts and content delivery.


• Ability to develop strong rapport with varying types of customer


• Passionate about providing exceptional customer service


• Articulate and personable


• Strong attention to detail, with a high standard of grammatical competence


• Excellent time management and ability to prioritise


• Ability to work effectively to deadlines


• Self motivated, organised and accountable


• Creative thinker who comes up with innovative strategies


• Immersed in and passionate about the world of social media


• Understands the psychology of each social platform


• Understand the appropriate visuals, keywords and sentiment required to drive engagement


• A confident self-starter who is not afraid to innovate


• Strong communication skills both verbal and written


• Ability to work independently and use own initiative


What you hopefully will have done

• Other Digital marketing such as SEO, web design


• social media ads experience required but not essential, A-Level or equivalent (preferred)


Experience:

• Social media marketing: 1 year (preferred)


• social media: 5 years (required)
  
  We are an established Digital Marketing agency founded in 2013, with a team of close to 60 across six countries, covering all aspects of web design and optimisation - our new company is called Make Me Social, and this is an amazing opportunity to be part of something very special, right from the very start.