Volunteering & Community Officer

Being a Volunteering and Community Officer is all about connecting with people. It's about helping everyone to get involved and feel welcome at National Trust places. Working with volunteers and local communities, you'll be making a vital contribution to the Trust's cause of protecting and caring for places so that people and nature can thrive - now and into the future.

This role may involve managing volunteers. And you should be willing and able to work some weekends and evenings.

You'll be reporting to Volunteering and Community Manager, working with Visitor Experience and Volunteering and Community team of seven staff, and supervising house volunteers at Lacock Abbey North Wiltshire.

As our Volunteering and Community Officer, you'll be supporting the wider team by exploring and building links with the local community. You'll help to make this a flexible, positive and inclusive place for partners, community groups and current and future volunteers to get involved.

You'll be working with several Trust teams at different sites on various projects, so your days will be full of variety. This may mean helping to run established community-led events, as well as coming up with new ideas for activities.

You'll develop new ways of working together, and deepen relationships with existing and new audiences. You'll also help to hone the skills our teams need in order to welcome and work with all kinds of people.

Enthusiastic and knowledgeable about the benefits of volunteering
- Someone who loves working with volunteers, and who understands the legal differences between staff and volunteers
- Good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters
- Flexible and collaborative, a team player who's happy to lead on and work with other people's agendas towards a shared goal
- Well-organised, with good attention to detail
- Experienced in volunteering principles and practice
- Comfortable with IT skills (Microsoft Office), and managing budgets