Join multi-award winning Ciceley Commercials as a Customer Service Advisor / Administrator and you'll find you're working with a team that drives the standard in customer care. The successful candidate will work closely with the workshop and other service advisors to ensure job cards are completed accurately, invoices are raised efficiently and all necessary documentation and parts for return are processed in line with Mercedes-Benz R&M and warranty procedures.,

Ensuring exceptional customer service is delivered at all times

Liaising with customers, face to face and over the phone

Invoice requirements for the site, including retail, internal, warranty & R&M.

Interact with customers and fleet managements companies to support the successful processing of repair invoices

Booking vehicles in for service, MOT or repair

Liaising with workshop to provide customer updates

Contacting customers to monitor satisfaction

Introducing new offers and presenting the benefits of Genuine Service and Parts to customers

Selling Service Contracts by promoting the benefits and cost savings

Covering duties of other team members in their absence

Supporting the department manager by way of trend analysis to support workshop efficiency and effectiveness improvements

Ensure all claims are transmitted successfully to R&M and warranty providers

Liaise with other departments to safeguard against cost write off

Process Warranty/ R&M credit payments for work claimed

Ensure that within the area of operation all company and trade associations policies, procedures and minimum standards are met. All statutory requirements, including trading standards, fire, health and safety, must always be adhered to.

We are looking for a hardworking individual with excellent attention to detail. You must be self-motivated, dedicated and have the ability to analyse and collate data., · Previous motor trade experience