While we would love to hear from candidates with Commercial Insurance backgrounds, this could also be the perfect opportunity for candidates with Personal Lines insurance experience, looking to progress as a Commercial Account Handler.

Initially working full time in the office, a blend of office and home working will be available in line with the company smart working Policy on completion of probation.

Key objectives & responsibilities will include:

Provide administration support for Account Executives as and when required in obtaining new business quotations and arranging cover - checking new policy documentation for accuracy and forwarding to clients or liaising with insurers

Processing mid-term adjustments and quarterly declarations

Dealing with clients' day to day enquiries on a daily basis, responding promptly and managing expectations

Referring to relevant Account Executives, Broking Technicians / Account Handlers and Directors over any technical queries

Negotiating and inviting renewal of allocated client's policies

Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions

Attain cross sell / up-sell on policies

Liaising with Claims dept over claims queries / reports

Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual

Actioning meeting minutes from Account Executives, updating the system accordingly

As a Commercial Account Handler you will need to have insurance experience and top customer service skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines.

Either Commercial Account Handling experience or Insurance experience with a desire to progress into Commercial Account Handling

CII Qualifications, or desire to work towards these (not essential)

Experience using Acturis (advantageous)

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

Auto enrolment into our excellent pension scheme (5% employer matched contribution)

Flex-benefits- A range of flexible benefits to choose from, that are most important to you

Group Life Assurance cover

3 months Maternity, Paternity & Adoption leave all fully paid

Professional qualification study support relevant to your role and career

Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

Holiday purchase scheme- up to 5 days annually