Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.

Comply with the commitments outlined in the 'Customer Charter', ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.

Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa's operation are enforced and complied with.

Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.

Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard operating Procedure.

Encourage bookings of the Spa's experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.

We're looking for a Senior Spa Therapist / Supervisor who looking to take the next step and career opportunity to oversee the delivery of high quality service in the spa, including, customer service, cleanliness, staffing, health & safety and the delivery of our spa brand. You will produce business and local marketing plans within agreed timescales and work on a number of key issues too, so you will need to be highly organised and IT literate with excellent written and verbal communication skills.

Ability to deal with customers and their queries and concerns with tact and sensitivity

Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.

Experience of Spa or Beauty treatment applications.

Spa Experience is hiring Spa Supervisor a Fixed Term Maternity cover until July/August 2025 to join our team at Gosling Sports Parks in Welwyn Garden City.

The opportunity to join the GLL Society and have a say in how we are run plus associated social events

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.